Move away from traffic
If the vehicle is in a travel lane or unsafe shoulder, follow official instructions and stay clear of moving vehicles. A tow may be safer than changing a tire at that location.
Check the vehicle equipment
Confirm that the vehicle has a usable spare, jack points, accessible lug nuts, and any required wheel-lock key. A damaged rim, suspension, or hub may prevent a roadside change.
Describe the ground
Stable level pavement and enough side clearance are important. Note soft shoulders, slopes, traffic exposure, low garages, property restrictions, and missing or damaged wheel parts.
Prepare an alternative
Ask about the roadside request and a separate tow to a tire shop if the spare cannot be fitted. Follow the vehicle manufacturer’s limits for temporary spares.
Have these details ready
- Vehicle year, make, model, and condition
- Exact pickup entrance and vehicle position
- Access limits, keys, wheels, and steering
- Authorized destination and receiving instructions
Call (516) 271-1927 for a new request. Availability, equipment, timing, and the complete job-specific quote are confirmed before dispatch.