Recognize an emergency
Call 911 immediately if a child, vulnerable person, or animal is trapped in dangerous heat or another life-threatening condition. Do not wait for routine roadside service.
Describe the key situation
State whether keys are visible in the cabin, locked in the trunk, lost, or broken. Provide the vehicle year, make, model, and any known security features.
Prepare identification
Be ready to show identification and evidence that you own or are authorized to access the vehicle. A provider may decline a request that cannot be verified.
Give an exact meeting place
Name the driveway, lot entrance, parking level, store, station field, or cross street. Confirm availability, limitations, and the complete quote before work begins.
Have these details ready
- Vehicle year, make, model, and condition
- Exact pickup entrance and vehicle position
- Access limits, keys, wheels, and steering
- Authorized destination and receiving instructions
Call (516) 271-1927 for a new request. Availability, equipment, timing, and the complete job-specific quote are confirmed before dispatch.