Follow the scene authority
Call 911 for injury, fire, spill, or traffic danger. If police or another authority controls the location, follow its directions about documentation, vehicle movement, and release.
Describe visible damage
Report broken wheels, suspension damage, deployed airbags, leaking fluids, crushed panels, loose parts, and whether the vehicle rolls and steers. Do not move an unsafe vehicle to simplify the pickup.
Confirm who may authorize
The vehicle owner, insurer, police, property representative, or another party may control release. Have the appropriate permission before requesting transport.
Choose a receiving destination
Verify that the repair facility or other authorized location will accept the vehicle and has instructions for keys and after-hours delivery.
Have these details ready
- Vehicle year, make, model, and condition
- Exact pickup entrance and vehicle position
- Access limits, keys, wheels, and steering
- Authorized destination and receiving instructions
Call (516) 271-1927 for a new request. Availability, equipment, timing, and the complete job-specific quote are confirmed before dispatch.